How Can We Help Today?
Owned and operated by Beyond the Grid Living, we are happy to answer questions about gear, orders, or off-grid living.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package in real time. If you do not see the email, check your spam folder or contact us directly.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your setup, please review our Return Policy page for detailed instructions on how to start a return.
Can I exchange an item for a different product?
Yes, exchanges are handled on a case-by-case basis within our 30-Day Returns window. Reach out to our team with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right portable power station for my needs?
Consider how many devices you need to run and their combined wattage. A smaller unit works well for charging phones and running LED lights, while a larger station can handle appliances like a mini fridge or CPAP machine. Our product pages list capacity and output details to help you compare.
Are your solar panels compatible with your portable power stations?
Most of our solar panels use standard connectors that pair well with our portable power stations. Check the specifications on each product page for connector types and recommended pairings, or contact us and we can help match the right setup for your camp or homestead.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Fast Response
Our team replies within 24 hours on business days so you are never left waiting.
Secure and Private
Your personal information is protected with industry-standard encryption at every step.
Real Expertise
We know off-grid gear firsthand and provide honest, practical guidance for every setup.
30-Day Returns
Not the right fit for your homestead or camp? Return eligible items within 30 days per our policy.
